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November 02.2026
3 Minutes Read

How Ulta Beauty Became a Favorite for Black Salon Customers

The Years Of Work Behind Ulta Beauty’s Viral Moment With Black Salon Customers

Ulta Beauty's Journey to Inclusivity

In recent months, Ulta Beauty has become a buzzword among Black salon customers, thanks in no small part to individuals like TikTok creator Brittany Ohh. She vocally praises her experiences at Ulta's salons, where luxurious hair treatments come at surprisingly affordable prices. As her viral video with over 1.2 million views demonstrates, the rise in enthusiasm for Ulta among Black consumers is not an overnight sensation but rather the culmination of years of strategic work to build a diverse and inclusive business.

The Backstory: Cultivating Expertise

Peeking behind the curtain, we find that Ulta’s emphasis on understanding textured hair didn't begin with TikTok fame. It traces back to 2018 when hairstylist Pekela Riley was brought on board to develop specialized training and integrate textured hair offerings into the brand's services. Her mission was to capitalize on an underserved market segment and fill a glaring void in salon experiences for Black customers. Riley’s work not only led to more qualified hairstylists but also opened doors for products tailored to textured hair, all the while affirming Ulta's commitment to beauty diversity.

A Shift in Beautiful Experiences

Why is Ulta's moment resonating so well? Part of the answer lies in economic shifts in the salon landscape. Many hairstylists today operate as independent contractors, which leads to more personalized services, but can often come with a price tag that might not suit every budget amid rising costs of living. In such a context, Ulta emerges as a bastion of affordability without compromising on quality. Consumers have voiced frustration over the complicated scheduling and exorbitant prices associated with independent salons, making Ulta's straightforward approach all the more appealing.

Community Conversations and Accountability

The discussions fueled by Ulta’s popularity also shed light on broader economic trends within the salon industry. From conversations surrounding fair pricing to professional accountability, the TikTok community is actively reshaping consumer expectations. For example, incidents like a hairstylist's controversial $1,100 charge for a sew-in emphasize the urgency for transparency and value in salon pricing. As consumers call for systemic change, it seems that Ulta’s marketing pivot is perfectly timed with a rising demand for fairness.

Embracing Change: The New Standard for Beauty

With Gen Z and Millennials becoming major players in the consumer market, it’s clear that beauty brands must adapt to stay relevant. Ulta's proactive approach to training and diverse hiring is forging a path to becoming a go-to option for Black clientele. From Riley's insightful training to an inventory stocked with top-tier products designed for textured hair, Ulta's ongoing evolution reflects the changing tides of beauty and consumer expectations.

The success story of Ulta Beauty is more than a marketing triumph; it’s a testament to the importance of understanding and celebrating diversity in beauty. For women seeking fulfilling salon experiences, Ulta not only stands out as an accessible option but also as a model of how brands can embrace change for the better.

Join the Beauty Revolution

As a conscious consumer, it’s essential to support brands that genuinely prioritize inclusivity and diversity. Keep an eye on how Ulta continues to serve this vibrant community and consider sharing your beauty experiences. Together, let’s embrace a more equitable beauty future.

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Miss A Partners with VMG to Become a $1B Affordable Beauty Retailer

Update The Rise of Affordable Beauty: Miss A's JourneyIn an era where beauty consumers are increasingly prioritizing value, Miss A, a Dallas-based dollar beauty retailer, has struck a significant deal to strengthen its position in the market. VMG Partners has acquired an undisclosed minority stake in the company, valuing Miss A at approximately $672 million. This strategic partnership comes at a crucial time as the retailer sets its ambitious target of achieving $1 billion in annual sales by 2030.Founded in 2016, Miss A originally offered third-party beauty brands but has shifted its focus towards its own affordable product lines, including the fan-favorite AOA Studio. The appeal of its products, largely priced between $1 and $1.88, has played a pivotal role in the company's growth.The Power of a Strong Business ModelMiss A’s business model, which emphasizes both profitability and rapid expansion, has proven successful. Over the past two years, the company's sales grew by a staggering 34% in 2024 and an impressive 58% in 2025, indicating a robust upward trajectory. By July 2026, Miss A had already surpassed its projected sales for the entire year of 2025, highlighting consumer enthusiasm for cost-effective beauty solutions.According to Jean Baik, the co-founder, the decision to welcome a minority investor was made as they approached the milestone of their 100th store. “We always said we wanted to bring in a minority investor right when we’re around the 100th store because after 100 it’s going to be a faster expansion plan,” she noted, indicating a clear strategy for sustainable growth.Expanding Horizons: The Store StrategyThe investment will not only fuel further store openings but also bolster improvements in Miss A's supply chain, distribution centers, and operational infrastructure. Miss A currently operates 100 stores across 23 states, primarily in Texas. With plans to expand to 200 locations by the end of 2027 and up to 550 by 2030, the company is aiming to broaden its market reach significantly.This growth strategy includes opening stores in strip malls, an exciting new avenue that reflects changing consumer shopping behaviors. Baik emphasizes that their research suggests a strong customer presence in these areas.Diverse Product Offerings for Value-Conscious ConsumersMiss A's product assortment continues to evolve. The company has introduced lines such as AOA Pro, which features elevated makeup and professional-quality tools priced under $10, and AOA Skin, focusing on affordable skincare solutions. These newer offerings cater to the diverse preferences of consumers while maintaining an emphasis on quality and affordability.In 2027, Miss A also plans to expand into hair care under its AOA brand, aiming to deliver comprehensive beauty solutions at accessible price points.Conclusion: Beauty at a Price Everyone Can AffordThe success of Miss A demonstrates that beauty doesn't have to come with a hefty price tag. With its commitment to providing quality products at accessible prices and an effective expansion strategy, Miss A is poised to become a powerhouse in the beauty retail sector. For conscious consumers looking for affordable beauty options, Miss A represents a significant step forward.

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