The Rise of AI in Beauty Commerce
Kelsie Johnston, the former General Manager of TikTok Shop’s beauty division, is at the forefront of a new retail age, driven by artificial intelligence. Her latest venture, KJT Ventures, seeks to guide beauty brands in navigating the evolving landscape of shopping, focusing on 'agentic commerce'—a concept that prioritizes consumer agency through the use of AI technologies.
Understanding Agentic Commerce
Agentic commerce represents a shift away from traditional marketing funnels, where consumers are primarily passive recipients of brand messages. Instead, Johnston emphasizes that consumers now demand more personalized and authentic interactions. With over 80% of consumers using AI for their shopping searches, brands must pivot to strategies that prioritize community, content, and social commerce to thrive.
KJT Ventures: A New Approach to Beauty Brands
Johnston's new firm will leverage three core pillars—community, content, and social commerce—to enhance AI visibility for its clients. By operating with these principles, KJT Ventures aims to help brands adapt to new consumer expectations, including a demand for transparent and relatable content. Johnston states, “The future of commerce is really going to be driven by community.” This perspective aligns with the growing trend of integrating creator partnerships and user-generated content into brand narratives.
How AI is Transforming Beauty Retail
AI technologies are already reshaping the beauty sector, with examples ranging from Sephora's Virtual Artist app to Estée Lauder's AI-powered chatbots. These innovations enhance product discoverability and provide personalized recommendations. For instance, AI not only helps consumers find their ideal products but also assists brands in presenting their offerings in ways that resonate with individual customer needs.
Preparing for the Future of Shopping
As we move toward a future defined by AI, Johnston advises beauty brands to refresh their product detail pages (PDPs) to reflect how consumers search for products. This might involve using answer-ready formats that AI chatbots easily identify, or detailed tutorials and FAQs that anticipate customer inquiries. Adapting to AI’s functionality means thinking less like marketers and more like consumers seeking genuine solutions.
The Importance of Accountability and Credibility
Johnston underscores the significance of building an ecosystem of advocacy online and offline. Brands need to foster their credibility through authentic conversations, collaborations with creators, and engaging content. As AI continues to evolve, those that successfully build strong community ties will likely see lasting success as they align with the expectations of the modern consumer.
With AI at the helm, the question is no longer if brands will adapt, but how quickly they can do so to maintain their relevance in a rapidly changing marketplace.
Call to Action: Embrace AI Strategies for Your Brand
If you're part of a beauty brand looking to capitalize on the AI shopping revolution, consider how you can implement these contemporary strategies. Placing community and credible engagement at the core of your marketing efforts may be your ticket to success in this new landscape.
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